Knowsley Housing Trust provides approximately 14,000 homes, primarily within the Borough of Knowsley on Merseyside. They offer a range of housing stock which includes; houses, bungalows, sheltered housing schemes, as well as low rise and multi-storey accommodation.

The Problem
Prior to AiDA, Knowsley Housing Trust monitored its Aids and Adaptations processes via excel spreadsheets. Due to the complexity and different elements of work that make up the Aids and Adaptations process,  the use of spreadsheets became difficult to monitor, report on, and was time consuming to update and manipulate. As a continually developing organisation the Trust recognised the need for a more user friendly, flexible and robust system. 

The Brief
To design a system that provides up to date information on waiting lists, finances and a register of adapted properties. It must be built with maintenance and development in mind and provide a mutli choice reporting tool allowing a host of different reports to be generated; in line with the organisations performance indicators.

In addition the system must be:
Compatible with existing I.T. systems
User friendly
Trust accessible

The Solution
AiDA  allows for the collection and reporting of information on all aspects of the Aids and Adaptations process from request to completion.